1. Introduction

Xelshard LLC (“Xelshard,” “we,” “our,” or “us”) provides AI, automation, and workflow solutions for U.S. small-business clients. This Privacy Policy describes how we collect, use, store, and protect information when you interact with our website or subscribe to our services.

2. Information We Collect

We collect only the data necessary to deliver and improve our services:

• Client-Provided Data: business name, contact details, and project information submitted through forms or onboarding.
• Billing Data: limited payment and billing details processed via secure third-party systems.
• Service Logs: temporary operational logs kept for 30 days to ensure performance and troubleshoot issues.
• AI Interaction Data: text or form inputs used solely to perform the requested automation or AI task.
• Analytics Data: website performance metrics via Google Analytics.

3. How We Use Information

• Provide, maintain, and improve our AI and automation services.
• Communicate about project updates, billing, and technical support.
• Process payments and manage client subscriptions.
• Troubleshoot systems, ensure reliability, and enhance performance.
• Comply with applicable legal and accounting obligations.

4. Data Sharing & Third-Party Services

We do not sell or rent client information. We may share limited data with trusted partners—such as Google Workspace, Microsoft 365, Stripe, QuickBooks, and similar providers—only as required to operate or support our services. Each partner’s use of data is governed by its own privacy policy. No advertising or retargeting cookies are used.

5. Data Security

All data is hosted on secure Google Cloud or Microsoft Cloud environments using their built-in encryption and compliance standards. Access is protected with multi-factor authentication and least-privilege controls. Nightly backups are maintained for disaster recovery. While we use industry-standard safeguards, no online service can guarantee absolute security.

6. Data Retention

Client data is retained for the duration of the active service. Upon termination, active data and backups are stored for 30 days for export or retrieval, after which they are permanently deleted. Operational logs are automatically deleted after 30 days.

7. Your Rights

Clients may request to:

• Access or correct their business information.
• Request deletion of stored data.
• Opt out of non-essential communications.

To exercise these rights, contact us at support@xelshard.com. We respond within a reasonable timeframe as required by Texas law.

8. Children’s Privacy

Xelshard operates strictly as a B2B service provider and does not knowingly collect or process data from individuals under 13 years of age. Our services are intended only for established businesses and professional use.

9. Policy Updates

We may revise this Privacy Policy periodically. The latest version will always include a “Last Updated” date on this page. For significant changes, we will also notify active clients via email.

10. Contact Us

For privacy inquiries or requests, please contact:

Xelshard LLC
Dallas, Texas, USA
Email: support@xelshard.com
Website: https://xelshard.com